Privacy Policy

We collect account and contact details, business information, order and wallet records, support communications, API activity, device and browser information, and security logs. Payment card details are processed by our payment providers and are not stored directly by eSIMTrade.

We use information to provide accounts and eSIM services, process payments and orders, support users, maintain invoices and records, secure the platform, prevent fraud, improve performance, and meet legal obligations.

Where applicable, we process information to perform our contract with you, comply with legal duties, pursue legitimate interests such as security and service improvement, and act on consent where consent is required.

We share information only as needed with eSIM and network providers, payment processors, hosting and infrastructure partners, analytics and communication providers, professional advisers, and authorities where required by law. We do not sell personal information.

We retain information for as long as needed to provide the service, maintain financial and audit records, resolve disputes, and meet legal requirements. We use technical and organisational safeguards designed to protect information against loss, misuse, and unauthorised access.

Our website may use essential cookies and limited analytics technologies to maintain sessions, understand site performance, and improve the user experience. Browser settings can be used to control non-essential cookies where available.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to request a portable copy. Some records may need to be retained for legal, security, or accounting reasons.

For privacy questions or requests, contact info@esimtrade.com. We may ask for information needed to verify your identity before completing a request.